When we talk about workplace experience, the conversation often centers on “knowledge workers” in corporate offices. But a huge portion of the workforce is on the front line—the facilities staff who keep the building running, the lab technicians conducting research, the security personnel who keep everyone safe, and many more. These employees are often disconnected from the digital communication channels that office-based workers rely on. A comprehensive workplace platform can bridge this gap, providing tools that enhance communication, safety, and efficiency for every single employee. A great

must include your entire team.

Bridging the Communication Gap

Frontline workers are frequently on the move and don’t sit at a computer all day, meaning they often miss important updates sent via email. A mobile-first workplace platform can be a game-changer. It provides a direct and immediate communication channel to these employees through push notifications on their smartphones. Management can send out critical safety alerts, updates on building maintenance schedules, or even company-wide announcements, ensuring that this vital part of the workforce is always informed and feels connected to the broader organization.

Simplified Access to Resources and Information

Workplace technology can also simplify daily tasks for frontline staff. For example, a member of the facilities team might need to access a specific maintenance room or a secure storage closet. Instead of carrying a large key ring, their access can be managed digitally through their smartphone. They can also use the platform’s resource booking features to reserve shared equipment, like a scissor lift or specialized tools, ensuring the equipment is available when they need it and preventing conflicts. The platform can also host important documents like safety protocols or equipment manuals, making them instantly accessible from anywhere in the building.

Making Everyone Feel Seen and Valued

Perhaps the most important benefit of extending workplace technology to frontline staff is the sense of inclusion it fosters. When all employees use the same platform to receive communications, access resources, and interact with the workplace, it breaks down hierarchies and silos. It signals that the contributions of every team member are valued equally. Features like a digital employee directory or company-wide recognition feeds can help frontline workers feel more connected to the office staff and the company’s mission. This inclusive approach is fundamental to building a strong, unified culture.